Returns and exchanges

We are committed to ensuring your satisfaction with every purchase. We understand that occasionally you may need to return or exchange an item. To make this process as smooth as possible, please review our returns policy below:

We reserve the right to deny any unreasonable exchange or return requests, such as on items that have been worn, damaged, or altered.
Exchange and Return requests must be made within 15 days of delivery of the product or in-store purchase.
For Third Party purchases, please contact the store where the order was placed.

Return Period: We accept returns within 15 days of the delivery date.

Items Eligible for Return:

• Items must be unworn, undamaged, and in their original packaging.
• All tags, certificates, and accompanying documentation must be included.
• Customized or engraved items are not eligible for return unless they are defective or damaged upon receipt.

Return Process:

1. Contact our customer service team at sales@danielamillan.com to initiate a return request. Please provide the reason for return.
2. Our team will provide you with instructions for returning the item.
3. Package the item securely, including all original packaging and documentation.
4. Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs.
5. Once we receive the returned item and verify its condition, we will process your refund or exchange.

Refunds:

• Refunds will be issued to the original form of payment within 7-10 business days of receiving the returned item.
• Original shipping charges are non-refundable unless the return is due to our error.

Exchanges:

• If you would like to exchange an item, please follow the return process outlined above and indicate the replacement item you would like.
• Exchanges are subject to availability. If the requested item is not available, we will issue a refund or help you find an alternative.

Defective or Damaged Items:

• If you receive a defective or damaged item, please contact us immediately for assistance.
• We will arrange for a replacement or repair at no additional cost to you.

Final Sale Items:

• Items marked as "final sale" are not eligible for return or exchange unless they are defective or damaged upon receipt.

Policy Exceptions:

• We reserve the right to refuse returns that do not meet the above criteria.
• Returns received after the 30-day return period may be subject to a restocking fee or refusal.
• This returns policy applies to purchases made directly through Daniela Millan Jewelry. If you purchased our products through a third-party retailer, please refer to their returns policy.

Contact Us: If you have any questions or need further assistance regarding our returns policy, please don't hesitate to contact our customer service team at sales@danielamillan.com

Thank you for choosing Daniela Millan Jewelry. We appreciate your business and strive to provide you with the best shopping experience possible.