FAQ

Do you ship internationally?
Please allow 2 - 3 business days for your order to be processed and shipped. All international orders are shipped via DHL. The price of International Shipping varies on location and is calculated upon checkout. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. The international shipping cost incurred at the time of checkout is non-refundable.

Can I modify my order once it has been placed?
We prepare orders quickly, and so we cannot guarantee that your request will be processed in time to proceed to the modification.
However, please get in touch with our customer service team through dm@danielamillan.com. We will do our best to accommodate your request.

I have placed an order but have not received the confirmation email
Every time you place an order on our website, you will receive a confirmation email.
If you don’t receive it, we recommend checking your Spam folder.
If you cannot find it, get in touch with our customer service team through our email dm@danielamillna.com.

How do I track my order?
You can track your order anytime! Once your parcel is shipped, you'll receive a confirmation email with a tracking link for real-time updates.  

You can also check the status by visiting the "Order Tracking" section on our website.  

If tracking details aren't available yet, please allow 24 hours for the courier to update the information.

What should I do to make a return / an exchange?
Returns and exchanges are accepted within 15 days from the date you receive your order. Please check our return and exchange policy and contact our customer service team through this email dm@danielamillan.com 

I want to collaborate with PDPAOLA, who do I contact?
Do you want to represent our brand on social media, offer yourself as a model or publish an article in a magazine?
Contact our PR team at: dmillan@danielamillan.com